Money Back Guarantee & Refund Policy
We at Dreamfox Media want you to be completely happy with any product or service you buy from us. If you have any questions, concerns, or problems, please let us know. Responses to your purchase email will automatically land in our inbox.
1. Refund policy
Dreamfox Media digital products are subject to the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, which reads that if they have been downloaded, digital products not supplied on a tangible medium are excluded from the right of withdrawal.
Refund Policy: Refund is applicable only if below conditions are met:
If request is made within 72 hours of purchase.
If your website meets our plugin’s requirements and essential features of that plugin do not work on your website.
If neither you nor Dreamfox Media engineers can install our product on your WordPress site using given ftp, database and admin access credentials.
The bug/issue caused is not due to any modifications made in that plugin, WordPress or another 3rd party product/plugin on your site.
2. Processing Refund requests
Once we get your request, please give it 24-48 hours for our Support Team to get back to you on your support tickets (see the details of our support policy). We suggest not to further update your ticket until one of our developers replies, as every update will decrease the priority acquired by the ticket itself.
Refunds are available once per person or entity and will not apply if your account is in violation of our terms of service.
2.a. Claims, Chargebacks and Disputes
2.b. User’s responsibility
Before a refund is granted, you must allow us to try and help solve any problem you have with our products. A correct ticket refund should contain:
- The name of the product you are asking a refund for
- Your order number
- The reason why you are asking for a refund
2.c. Illegitimate refund requests
Refunds will not be granted if you simply decide not to use the purchased products or if the product was purchased for evaluation purposes. If you only wish to try it out for evaluation, please use the provided Free Version.
We stand behind our products and will assist you in solving any problem you have, but we also expect you to adequately understand what you are purchasing and why.
Why a refund may not be granted
If the item is practically similar to the description and preview provided and it works the way it is supposed to, then we have no obligation to provide refunds in scenarios like the following:
- You realize you don’t want the product you have purchased, after you have downloaded it;
- The item you purchased did not meet your expectations;
- You simply changed your mind;
- You bought one of our products by mistake;
- You do not have the required level of competence to use the product you purchased;
- You ask for goodwill; or
- You can no longer access your product because it has been removed (in order to avoid this kind of situation, we recommend you download your items as soon as you have purchased them).
Add-ons, product upgrades and license renewals will not be granted refunds under any circumstance.
If you purchased custom work or service and you consider the service or work is not worth its money, we would love to talk to you about that. We consider our services a bargain and value good feedback. While it remains at Dreamfox Network discretion to grant a refund, we will work hard to make you happy.
2.d. Incompatibility with third-party products or software
Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on incompatibility of our products with any third-party software (themes, plug-ins, add-ons, modules, search engines, scripts, extensions etc.) other than those which are specified as compatible in the description available on each product page. We do not guarantee that our products will be fully compatible with any third-party programs and services and we do not provide support for third-party applications. Our Technical Support Team is always eager to assist you and deliver highly professional support in a timely manner.
3. Payment of refunds
In case your request is accepted, your refund will be processed and the credit will automatically be applied to your credit card or original method of payment, generally within 7-10 working days since your request has been approved.
4. Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially issued.
Next contact your bank. Processing the refund may take some time.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Thank you for purchasing our products.